Stampora Camera for iPhone
Support
Troubleshooting, purchases, and direct help.
Contact support
Email rhbjlz@outlook.com. We aim to reply within three business days.
Include the app version, iPhone model, iOS version, and steps that reproduce the problem. Do not send private photos, videos, project records, or reports unless you decide they are necessary for your request.
Requirements
- Stampora Camera requires iOS 16 or later and is designed for iPhone.
- Camera, microphone, Photos, and location access are requested only for features that need them.
- Dual Camera requires an iPhone with MultiCam support and does not support flash.
- Video export, high-quality images, projects, and reports require sufficient local storage.
Frequently asked questions
Why are the camera, microphone, Photos, or location features unavailable?
Open iOS Settings, select Stampora Camera, and enable the permission needed by that feature. Camera is used for capture, microphone for video audio, Photos for selecting and saving media, and location for address and weather watermarks.
Why is Dual Camera or flash unavailable?
Dual Camera requires an iPhone that supports Apple's MultiCam capability. Single-camera capture and basic watermarks remain available on other devices. Flash is unavailable while Dual Camera is active.
Why is address or weather information missing?
Enable location access and check the network connection. Apple geocoding provides readable addresses, and Apple WeatherKit uses coordinates to return local weather. Without location access, address and weather watermarks use default information. See Apple Weather data sources.
Where are projects and reports stored?
Projects, templates, inspection media, annotations, and PDF reports are stored locally in the app sandbox. Export important files before deleting a project or uninstalling the app. Restoring a Pro purchase does not restore deleted project data.
How do I clear temporary files?
Open Settings in Stampora Camera and select Clear Cache. This removes temporary media and cache but does not delete project archives.
How do I restore Pro?
Open Settings in Stampora Camera and select Restore Purchases while signed in with the same Apple ID used for the purchase. Eligible subscriptions and Lifetime Pro can be restored.
How do I manage or cancel a subscription?
Open Manage Subscription in Stampora Camera Settings, or visit Apple's subscription management page. Apple handles billing, cancellations, and refunds.